This
Privacy Policy identifies and describes the way TELECLARO (Brand Name) uses and
protects the information we collect about you, including Customer Proprietary
Network Information (“CPNI”). All use of TELECLARO products and
services, including visits to our web site, are subject to this Privacy Policy,
so please read it carefully and contact us with any questions.
PERSONAL
INFORMATION
This policy applies
to personally identifiable information (“personal information”), which is
information that we directly associate with a specific person or entity (for example, name;
addresses; telephone numbers; social security number; call records; wireless
device location). Personal information does not include “anonymous” or
"aggregate" information – neither of which are associated with a
specific person or entity.
Collection
of Personal Information
We
collect personal information about you when you use our services or otherwise
interact with us. Such information includes:
Information
you provide. We collect personal information when you sign up for and use our
services, and when you e-mail, call, or otherwise communicate with us. For
example, we may collect personal contact, billing, and credit information when
you sign up for voice or data services or purchase other products or services.
We may also collect personal information when you call or e-mail our customer
service representatives, enter information on our Web sites, submit survey
responses, pay for service, or submit a job application or résumé. If you
provide personal information to us in connection with a co-sponsored Web site,
this policy will apply to our use of the information and the co-sponsor’s
policy will apply to their use of the information.
Information
automatically collected. We automatically collect certain information, some of
which may be associated with personal information, whenever you use our
services or Web sites. For example, our systems capture details about the type
and location of wireless device(s) you use, calls and text messages you send
and receive, and other data services you use (for example your ringtone
purchases). When your computer Web browser or other communication device
accesses our Web sites or wireless deck pages (TELECLARO Web
pages designed for access by wireless device browsers), we automatically
receive certain information, such as your IP address, browser type, date and
time, and the Web page you visited before visiting our site. Our network also
automatically captures necessary routing information when you use our services to
access the Internet from your wireless device.
Information
from other sources. We may also obtain personal information about you from
other sources. For example, we may obtain updated address information from our
shippers or other vendors. We may also purchase personal information (for
example, e-mail lists, postal mail lists, demographic and marketing data) from
others.
Use
of Personal Information
We
use personal information for a variety of business purposes, including for
example, to complete transactions and bill for products and services; verify
your identity; respond to your requests for service or assistance; anticipate
and resolve actual and potential problems with our products and services;
create and improve products and services; suggest additional or different
products or services; make internal business decisions about current and future
offers; provide personalized service and user experiences; and protect our
rights and property. If you submit a job application or résumé, we use personal
information to communicate with you and, subject to applicable law, evaluate
your qualifications for employment. We may also use personal information to
contact you about TELECLARO or third-party products, services, and
offers that we believe you will find of interest. We may contact you by
telephone, postal mail, e-mail, or other methods. You may opt-out of receiving
marketing communications from us at any time.
Disclosure
of Personal Information
We
do not sell, rent, or otherwise provide your personal information to
unaffiliated third-parties (parties outside the TELECLARO Brand name) to market their services or products to you. We may, however, disclose
your personal information to unaffiliated third-parties as follows:
With
your consent. We may disclose personal information about you to third-parties
with your consent. We may obtain your consent in several ways, such as in
writing; online, through "click-through" agreements; orally,
including through interactive voice response; or when your consent is part of
this policy or the terms and conditions pursuant to which we provide you
service. Your consent is sometimes implicit. For example, if you purchase a
product and ask that it be shipped to your home, you implicitly consent to our
disclosure of your name and address to a third-party shipping company to
complete delivery.
To
the primary account holder. We may disclose personal information of an account
user to the primary account holder (the party financially responsible for the
account). If a business, governmental agency, or other individual obtains
service for you, that entity or individual is our customer, and we may provide
personal information about you or your use of the service to them or others at
their direction. When you are the primary account holder, but you receive
special or discounted pricing, terms, or other benefits through another party’s
agreement with us (for example, an employee discount), we may provide enough
personal information to that party to verify your initial and continuing eligibility
for benefits under their agreement with us and to calculate any associated
discounts.
Transaction
processing. We may disclose personal information to third-parties who complete
transactions or perform services on our behalf (for example, billing, shipping,
customer service, and marketing), transactions on your behalf (for example,
verification of your account information at your request to some third-party
business), or transfers related to your service (for example, number
portability). We typically restrict by contract the manner in which these
third-parties may use and disclose personal information about you without your
consent.
Third-party
services. Your personal information may be disclosed when the use of our
services allow you to take advantage of services and products offered by other
companies.
Business
transfers. We may disclose personal information as part of a corporate business
transaction, such as a merger or acquisition, joint venture, corporate
reorganization, financing, or sale of company assets, or in the unlikely event
of insolvency, bankruptcy, or receivership, in which personal information could
be transferred to third-parties as a business asset in the transaction.
Legal
process & protection ofTELECLARO and others. We may disclose
personal information or communications where we believe in good faith such
disclosure is necessary to comply with the law or respond to legal process (for
example, lawful subpoena, court order, E-9-1-1 information); to enforce or
apply agreements; to initiate, render, bill, and collect for services and
products; to protect our rights or property; in connection with claims,
disputes, or litigation; to protect users of our services and other carriers or
providers from fraudulent, abusive, or unlawful use of, or subscription to,
such services; to facilitate or verify the appropriate calculation of taxes,
fees, or other obligations due to a local, state, or federal government; or if
we determine disclosure is necessary in an emergency situation.
Security
and Retention of Personal Information
We
use a variety of physical, electronic, and procedural safeguards to protect
personal information from unauthorized access, use, or disclosure while it is
under our control. For instance, when you provide sensitive information (such
as credit card numbers) to our Web sites, we use transmission encryption
technologies like Secure Socket Layer (SSL). Although we cannot guarantee that
loss, misuse, or alteration of your personal information will not occur, we
strive to prevent such occurrences.
Our practices and
procedures are designed to limit personal information access to those TELECLARO employees and agents with a
legitimate need to access such information. TELECLARO employees are
bound by confidentiality obligations, which obligate them to protect the
confidentiality of our customers’ personal information. Violations subject
employees to disciplinary action, up to and including termination.
We retain personal information for as
long as we have a business need or as applicable laws, regulations, or government orders
require. When we dispose of personal information, we use reasonable procedures
to erase or render it unreadable (for example, shredding documents and wiping
electronic media). We will make reasonable attempts to notify you if we
determine that a security breach involving your personal information has
occurred and creates a risk of identity theft or service disruption, or as
otherwise required by law.
ACCESS
AND CHOICE
Access to Your
Information
You may access and modify your contact
information by visiting my.simplemobile.com or a TELECLARO retail store,
or by contacting Customer Service. We will make good faith efforts to resolve
requests to correct inaccurate information except where the request is unreasonable,
requires disproportionate technical effort or expense, jeopardizes the privacy
of others, or would be impractical.
Choices Regarding
Use of Your Information
We
want to provide you with meaningful choices regarding our marketing
communications and you may choose to limit or opt-out of certain communications
from TELECLARO at any time. While you may elect not to receive marketing
information from us, if you subscribe to our services or buy our products, you
will continue to receive invoices, customer-service and transactional notices,
and similar communications.
If
you are a TELECLARO customer and you manage your account online, you can
change your marketing preferences by logging in https://www.teleclaro.com/shoppingcart/home.asp
My Account. If you are a TELECLARO customer but do not manage your
account online, you can change your marketing preference by completing our
customer opt out form. If you are not a Horizon Mobile customer and would like
to opt-out of marketing communications from TELECLARO, you can do so by
completing our non-customer opt out form. You may also manage your marketing
preferences by contacting Customer Service by dialing or 1-888-252-1112 from
any phone, or, with respect to marketing e-mails, by following the
“unsubscribe” instructions on any marketing e-mail we
send you.
Not
all marketing communications you receive on your device are sent or authorized
by TELECLARO. When you provide your mobile number or other contact
information to others, you may receive unwanted calls, text messages, or e-mails
on your device. We take steps to reduce unsolicited advertising, but we cannot
block all such advertisements or unwanted communications.
OTHER
PRIVACY INFORMATION
Caller
ID Blocking
When
you use TELECLARO communications services, your name and telephone
number may be transmitted and displayed on the receiving party’s communications
device and/or phone bill unless you block that information, which you can
generally do by dialing *67 prior to dialing the called party’s number. Refer
to the specific instructions for your communication device regarding Caller ID
Blocking. Caller ID Blocking does not prevent the display of your information
when you dial certain business numbers, including 911, 900 numbers, or
toll-free numbers.
Children
We
do not solicit children to purchase our services or products. If, however, you
authorize a child to use our services or products by providing them a device
associated with your Horizon Mobile account, any personal information
associated with such use will be treated as your information in accordance with
this policy. Our Web sites are not designed to attract children under the age
of 13 and we do not intentionally or knowingly collect personal information on
our sites from anyone under the age of 13. We encourage parents to be involved
in the online activities (including wireless Internet browsing) of their
children to ensure that no information is collected from a child without
parental permission. We may offer security features designed to allow the
customer to implement restrictions to adult orientated content, but such
features are not foolproof.
Cookies,
Web Beacons, and Similar Technologies
We
may use cookies (small data text files placed on your computer or device) or
similar technologies to identify the computer or device and record your
preferences and other data so that our Web sites can personalize your visit(s).
We may also use information collected from cookies to improve our sites, make
recommendations, and complete transactions you request. You may be able to set
your browser(s) to reject cookies or delete cookies, but that may result in the
loss of some functionality on our sites. We may also use Web beacons (small
graphic images on a Web page or an HTML e-mail) to monitor interaction with our
Web sites or e-mails. Web beacons are generally invisible because they are very
small (only 1-by-1 pixel) and the same color as the background of the Web page
or e-mail message. If we combine or link cookie or Web beacon information with
personal information, we will treat the combined or linked information as
personal information under this policy. We may employ third-parties to place
advertisements about our products and services on other Web sites. The use of
cookies, Web beacons, or similar technologies by such third-parties is subject
to their privacy policies – not this policy.
Customer Proprietary Network
Information (CPNI)
Customer
Proprietary Network Information, or "CPNI", is a form of personal
information that is generated in connection with the telecommunications
services we provide to you. CPNI includes, for example, call details; call
location information, and certain information about your rate plans and
features. CPNI does not include your name, address, and phone number. Under
federal law, you have a right, and we have a duty, to protect the
confidentiality of CPNI and we have adopted policies and procedures designed to
ensure compliance with those rules. We won’t intentionally disclose your CPNI
to third-parties without your permission, except as allowed under FCC rules,
applicable law, or explained in this policy. However, you may designate other
“authorized users” (for example, a spouse) to access and manage your account
information, including CPNI.
We
provide password protected online access to your account information through
www.kloktel.com/shoppingcart/home.asp. For multi-line accounts, the primary
account holder is authorized to access online account information for all the
devices on the account. Other users may generally access online account information
related only to their respective device (for example, if a parent provides a
device to their child, the child may access online information about that
device – including CPNI). The primary account holder, however, may designate
additional or more limited access rights for other users.
Customer
Service Monitoring
We
may monitor and record phone calls, e-mails, or other communications between
you and our Customer Service representatives or other employees for training
and quality assurance purposes and to review specific transaction requests.
Directories
We
do not publish directories of our customers’ wireless numbers. Nor will we
provide or make such numbers available to third-parties for listing in their
public directories, without the customer’s prior consent.
Forums
and Chat Rooms
If
you use or link to a public forum, bulletin board, chat room, or social network
on or from a TELECLARO Web site, be aware that any personal information
you submit can be read, collected, or used by other users of these forums,
including to send you unsolicited messages. We are not responsible for access
to or use of personal information you choose to submit or share with others.
Location-Based
Services
Our
network detects your device's approximate location whenever it is turned on
(subject to coverage limitations). This location technology makes the routing
of wireless communications possible and is also the basis for providing
enhanced emergency 9-1-1 service, which permits us to provide your general
location to a public safety answering point, emergency medical service
provider, or emergency dispatch provider. We may also use this technology to
disclose, without a user’s consent, the approximate location of a wireless
device to a governmental entity or law enforcement authority when we are served
with lawful process or reasonably believe there is an emergency involving risk
of death or serious physical harm.
With
your consent, we may also provide location-based services or provide
third-parties access to approximate location information so they may provide
such services to you. You should carefully review the specific Horizon Mobile
terms and conditions applicable to your use of location-based services for any
special privacy implications or rules. You should also carefully review the
privacy policies and other terms of third-parties with whom you have authorized
the sharing of your location information, and you should consider the risks
involved in disclosing your location information to other people. Where a wireless
device user requests that their location information be revealed to other
persons (through a TELECLARO application or a third-party application
you place on your device), the wireless device user will be provided options
for managing when and how such information should be shared (except in the case
of certain parental controls or similar services associated with enterprise or
multi-line accounts, which may be managed solely by the primary account holder
or their designee). TELECLARO follows the CTIA’s Best Practices
Guidelines for Location-Based Services.
Network
Information Storage
Some
devices may automatically upload to Horizon Mobile network servers information
you have stored on the device and/or SIM card in order to facilitate specific
functions. For instance, some devices back-up your address book. You may choose
to disable such uploads but this may affect functionality of the device or your
services. Refer to instructions for your device and service for details or
contact Customer Service for more information. We may also provide you the
ability to upload other information from your device to TELECLARO
network servers. For instance, you may have the option to upload pictures,
recordings, calendars, tasks, or notes. Uploaded information will not be used
by TELECLARO for purposes other than as disclosed in connection with
those services, this Privacy Policy, or applicable Terms and Conditions, and
will not be shared with third-parties for their use, without your prior
consent.
Services
and functionality offered through certain devices are provided in conjunction
with other entities. As a result, personal information from your devices may be
uploaded and stored on their servers. For instance, ___________ services are
provided in conjunction with _________, and personal information from your
device is stored on the _________ servers. Their specific terms and conditions,
terms of use, and privacy polices apply to those services.
Other
Governing Terms
This
policy does not modify or alter any applicable agreement you have with KLKTEL.
For example, our Terms of Use govern your use of our web sites. Additionally,
if you use our products or use or subscribe to our services, our Horizon Mobile
Terms and Conditions and certain other terms may apply to your use, purchase,
or subscription. If this policy conflicts with any portion of those terms and
agreements, those terms and agreements govern to the extent of the
inconsistency.
Protecting
Your Own Personal Information
You
play an important role in ensuring the security of personal information,
including protecting against unauthorized access to your device. Many devices
store information both in the phone and on the SIM card. Therefore, before
discarding, trading in, or giving away your device, be sure you remove and
retain your SIM card and follow the manufacturer's instructions for deleting
personal information or other data on the device. (This can be found in your
owner's manual or on the manufacturer’s Web site.) If you provide a third-party
access to your device, you should understand that personal information will
remain on the device and may be accessible, deleted, altered, or transferred to
another device or our network servers by the person using the device, and that
we will treat that user as you for purposes of this policy.
We encourage you to use passwords to
prevent unauthorized access to your device, your online account, and your
voicemail. You may also establish an optional password to identify yourself during calls with our Customer
Service representatives. We recommend that you use unique, non-obvious
passwords, that you periodically change your passwords, and that you not share
your passwords with others. Notify us immediately if you believe your device
has been lost or stolen or if you believe your personal information has been
accessed without your consent.
Third-Party
Applications for Your Devices
When
you install third-party applications (for example, programs, widgets, etc.) on
your device, you may give your consent for the third party to access certain
information you have stored on your device (for example your contact list). You
may also give your consent for the third party to access information stored on TELECLARO
network to facilitate the application’s functions (for example, you may
consent to third-party access to your location information – see Location Based
Services). In either case, the manner in which such third-parties may use,
share, or disclose such information is governed by their terms and conditions
and their privacy policy – not this policy.
Wireless
Communications Security
We
cannot guarantee that your communications using our services or devices will be
private or secure. Although it is illegal for unauthorized persons to intercept
or access your communications or information, such interceptions or access can
occur.
CALIFORNIA
PRIVACY RIGHTS
California
Civil Code Section 1798.83 entitles California customers to request information
concerning whether a business has disclosed personal information to any third
parties for the third parties' direct marketing purposes. As stated in this
Privacy Policy, TELECLARO will not sell or share your personal
information with non-TELECLARO companies for their direct marketing
purposes without your consent. California customers who wish to request further
information about our compliance with this law or have questions or concerns
about our privacy practices and policies may contact us calling Customer
Service at 1-888-252-1112.
POLICY
UPDATES AND CONTACT INFORMATION
Changes
to This Policy
We
may update this policy if we materially change our practices or if legal or
regulatory changes require it. If we decide to use or disclose personal
information in a way that is materially different from that which was stated in
this policy at the time the personal information was collected, we will notify
you by posting notice of the change on our Web site's home page for at least 30
days before we implement that change and will give you an opportunity to opt-out
of the proposed use or disclosure of previously collected personal information.
You should refer to this policy often for the latest information and the
effective date of any changes.
How
to Contact Us
Any
questions about this policy or about TELECLARO privacy practices, please
call Customer Service at
1-888-252-1112. For SMS Questions or to Cancel or Stop go to CALLTURE SMS SHORT CODE 58055.
TELECLARO AS BRAND NAME RESERVES THE RIGHT TO CANCEL ANY LINE OR
SERVICE DUE TO AN EXCESS OF USAGE, AT ANY TIME WITHOUT ANY PREVIOUS NOTICE ALSO, RESERVES THE RIGHT TO SEND MANUAL OR AUTOMATIZED SMS TEXT TO ANY USER GROUP OR INDIVIDUAL REGISTERED BY POINTS OF SALES, ACCESS NUMBERS AND THE WEB SITE.
WARNING: IF YOU REGISTER WITH TELECLARO YOU GIVE TO CALLTURE SMS CODE 58055 AUTHORITY TO SEND SMS MESSAGES. HOW EVER, ALL USERS CAN BLOCK TO RECEIVE SMS DIRECTLY IN THE MESSAGE OR CALLING CUSTOMER SERVICE. OR DIRECTLY GOING TO CALLTURE SHORT CODE 58055.
*All Services Provided by Callture